Return And Refund Policy

Last updated: March 2026

Thank you for shopping with Jenniekiss. We want you to be fully satisfied with your purchase. This Return & Refund Policy explains the conditions, process, and timelines for returns, refunds, and exchanges.

For shipping times and delivery details, please refer to our Shipping Policy.

1. Return Eligibility

Customers may request a return within 30 days of receiving the order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) must be provided

Returns that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Items marked as final sale

  • Gift cards

  • Personalized or custom-made products

  • Items damaged due to misuse, improper handling, or normal wear and tear

3. Return Instructions

To initiate a return, customers must contact Jenniekiss within the return period.

Please provide:

  • Order number

  • Reason for return

  • Photos (if the item is damaged, defective, or incorrect)

Once your return request is approved, Jenniekiss will provide detailed return instructions by email.

These instructions will include:

  • The return shipping address

  • A prepaid return shipping label

  • Step-by-step instructions for returning your item

The prepaid return label will be sent via email. Customers must download, print, and securely attach the label to the package before shipping.

Returns must be shipped using the provided return label and instructions. Returns sent without authorization or using a different shipping method may not be accepted.

4. Return Shipping

Jenniekiss provides a prepaid return shipping label for all approved returns.

  • If the return is due to a defective, damaged, or incorrect item, no return shipping fee will be charged.

  • If the return is due to customer preference (such as ordering the wrong item, change of mind, or no longer needed), a fixed return shipping fee of $3.00 will be deducted from the refund.

The refund amount will be the original purchase price minus the applicable return shipping fee.

If the refund amount is less than the return shipping fee, the deduction will be limited to the total amount paid for the item. Customers will not be required to make any additional payment beyond the original order amount.

5. No Restocking Fees

Jenniekiss does not charge any restocking fees. The only applicable fee is the return shipping fee as outlined above.

6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds are processed within 1–2 business days after approval

After the refund is issued, it may take 5–10 business days for the funds to appear in your account depending on your bank or payment provider.

7. Late or Missing Refunds

If you have not received your refund within 10 business days after it has been issued, please follow these steps:

  1. Check your bank account again

  2. Contact your credit card provider

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us for assistance.

8. Exchanges

We offer exchanges only for items that are:

  • Defective

  • Damaged

  • Incorrect

Exchange requests must be made within 48 hours of delivery.

9. Order Cancellations

Orders may be canceled or modified before they are shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process.

10. Contact Us

If you have any questions regarding returns or refunds, please contact Jenniekiss:

Email: info@jenniekiss.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)

We typically respond within 24 business hours.

11. Policy Updates

Jenniekiss reserves the right to update this Return & Refund Policy at any time. Updates will be posted on this page with a revised date.